Manchester Feedback and Complaints Service

Manchester Feedback and Complaints Service

As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. This is where the Manchester Feedback and Complaints Service can help.

The Manchester Feedback and Complaints Service will listen to your concerns and suggestions and will treat all information confidentially.

This new service starting from 1 July 2019 is an integrated health and adult social care feedback and complaints service. It is provided by Manchester City Council working in partnership with NHS Manchester Clinical Commissioning Group.

Having an integrated health and adult social care service will provide a one stop shop for advice, feedback and support for the residents of Manchester.

If you have a compliment, complaint or suggestion about a hospital, mental health or community service, please contact them directly:

For all complaints and enquiries about local GPs, Dentists, Pharmacists and Opticians please contact:

NHS England

Phone: 0300 3112233 Email: england.contactus@nhs.net Post: NHS England, PO Box 16738, Redditch B97 9PT

Our guide to how to complain if you are unhappy with your GP Practice may help support you with making your complaint. This guide was co-produced by our Patient and Public Advisory Group, Practice Managers and members of local Patient Participation Groups. It is also available in an easy read format [PDF].

If after following the NHS complaints process, you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman.

For all patient complaints and enquiries about any other local health service please contact:

Manchester Feedback and Complaints Service

If you are a Manchester resident and need support in making a complaint please contact:  

Independent Complaints Advocacy (ICA)